This is the Privacy Policy and Campaign Terms of Conditions for Like a Human AI ("Like a Human"). This page was last updated on 04/08/2025.

Privacy Policy

1. Introduction

Like a Human AI (hereinafter “we”, “us” or “Like a Human”) places great value on your privacy and the protection of your personal data. This privacy policy explains how we collect, use and protect your data when you visit our website www.likeahuman.ai, use our AI automation and consultancy services, or otherwise contact us.

As a specialized AI agency that leads in implementing artificial intelligence for businesses, we understand the importance of data protection. We fully comply with the General Data Protection Regulation (GDPR) and other applicable privacy legislation, including the EU AI Act.

2. Who we are

Like a Human is a specialized consulting firm providing end-to-end AI solutions including conversational AI (chatbots and autonomous agents), AI-driven workflow automation, and AI strategy and adoption services by delivering custom chatbot and AI agent development, tailored workflow-automation design and implementation, interactive AI workshops in various formats, comprehensive AI readiness assessments, and dedicated monthly advisory and support; combining deep technical expertise with a human-first approach, we help organizations and marketing teams accelerate decision-making, streamline operations, and unlock sustainable competitive advantage.

Data Controller:

• Company name: Like a Human AI (trading as “Like a Human”)

• Chamber of Commerce number: 83321187

• Address: Lange Leidsedwarsstraat 210-2, 1017NR Amsterdam

• Netherlands Office: Lange Leidsedwarsstraat 210-2, 1017NR Amsterdam

• Barcelona Office: Carrer del Torrent D’en Vidalet 50-3, 08012, Barcelona

• Email: hello@likeahuman.ai

• Phone: +31 6 30 71 50 96 

3. What personal data we collect

3.1 Data you provide directly to us

We may collect the following personal data that you provide directly to us:

Identity data: first name, last name, job title, company name


Contact data: email address, phone number, business address


Professional data: information about your business needs, industry and requirements


Communication data: information in your communication with us, including emails, conversation transcripts and other correspondence


Service-related data: information needed to provide our services to you

3.2 Automatically collected data

When you visit our website, we automatically collect:

Technical data: IP address, browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform


Usage data: information about how you use our website, including page views, time spent on pages, navigation paths and interaction with content


Device data: information about the device you use to access our website

3.3 Data from third parties

We may receive information about you from third parties, including:

• Business partners

• Service providers

• Public databases

• Social media platforms, if you communicate with us through those channels

4. What we use your personal data for

4.1 For providing our services

• Performing consultancy and implementation services related to AI automation

• Communicating with you about our services

• Responding to your questions and requests

• Maintaining our customer relationship

4.2 For legitimate business interests

• Improving and optimizing our website and services

• Analyzing usage patterns and trends

• Protecting the security and integrity of our services

• Developing new products, services and business opportunities

• Processing communication more efficiently using AI tools (see section 6)

4.3 For marketing purposes (with consent)

• Sending updates about our services, industry insights and events

• Providing personalized content and recommendations

• Commercial and promotional emails (only with your explicit consent via opt-in)

4.4 For compliance with legal obligations

• Complying with legal, regulatory and contractual requirements

• Establishing, exercising or defending legal claims

5. Legal bases for processing

We process your personal data based on the following legal grounds:

Performance of contract: when processing is necessary to fulfill our contractual obligations to you


Legitimate interest: when processing is necessary for our legitimate business interests, provided these interests do not outweigh your rights.

This includes:

• Processing email communication and other correspondence using AI tools to improve efficiency and responsiveness

• Maintaining and improving our services

• Business development and relationship management

Consent: when you have given us explicit consent to process your data for specific purposes (such as commercial emails)



Legal obligation: when processing is necessary to comply with a legal obligation

6. AI and automated data processing

6.1 AI tools we use

As an AI consultancy, we use various AI tools in our business operations, including:

• OpenAI’s services (ChatGPT and OpenAI API)

• Anthropic’s Claude

• Perplexity 

• Other generative AI platforms

6.2 How we use AI with your data

We may use AI tools to process communication you send to us (including emails) for purposes such as:

• Analyzing and summarizing conversation transcripts

• Drafting responses to questions

• Generating follow-up communication

• Extracting and organizing information for our CRM system

• Conducting stakeholder research with information you have provided

Our specific AI workflows include:

• Conversation processing: Converting recorded meetings to text and generating summaries

• Stakeholder research: Analyzing communication to create comprehensive profiles

• CRM maintenance: Identifying and updating contact information and opportunities

• Follow-up communication: Preparing appropriate follow-up messages

6.3 Safeguards for AI processing

When using these services:

• We prioritize business/enterprise versions that offer enhanced privacy protection

• We have entered into processor agreements with AI providers

• We have verified that the terms of these services prevent customer data from being used for AI model training without consent

• We implement internal guidelines to minimize personal data entered into these systems

• We ensure human review of AI-generated content before it is used

• We use these tools only for legitimate business purposes

• We apply appropriate security measures to protect data in transit and at rest

6.4 Your control over AI processing

We believe in transparency regarding our use of AI. If you prefer that we do not process your communication using AI tools, you have the right to object to this specific processing. Please inform us of your preference via hello@likeahuman.ai, and we will comply with your request.

Automated decision-making: We do not perform solely automated decision-making that has legal or otherwise significant consequences for you without human intervention, in accordance with Article 22 of the GDPR.

7. Sharing data with third parties

7.1 Service providers

We share information with external service providers who help us carry out our business operations and provide services, including:

• Website hosting and analytics providers

• Email service providers

• CRM systems

• Analytics providers

• AI service providers (OpenAI, Anthropic and others as mentioned in section 6)

• Automation platforms

• Meeting recording and transcription services

All service providers process data on our behalf and are bound by appropriate processor agreements.

7.2 Professional advisors

We may share information with professional advisors, such as lawyers, accountants and insurers.

7.3 Business transfers

If we are involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.

7.4 Legal requirements

We may disclose information if legally required or in response to valid requests from government authorities.

8. International transfer of data

Our activities are primarily based in the Netherlands and Spain, but we may transfer your personal data to countries outside the European Economic Area (EEA).

When we do this, we ensure that appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses

• Adequacy decisions from the European Commission

• Other legally approved transfer mechanisms

The AI services we use (including OpenAI and Anthropic) are based in the United States. When we use these services to process your data, we rely on appropriate transfer mechanisms, including Standard Contractual Clauses, to ensure adequate protection.

9. Retention periods

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including:

• The duration of our business relationship

• The period required to provide our services

• As necessary to comply with legal obligations

• As necessary to protect our legal interests
  
  
  

Specific retention periods:

• Communication data from potential customers: usually 2 years from last interaction

• Customer contract: period plus 7 years for accounting purposes

• Marketing: until withdrawal of consent or maximum 2 years

10. Data security

We have implemented appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include:

• Use of secure communication channels

• Implementing access controls

• Training our team on data protection

• Using trusted service providers with strong security practices

• Ensuring proper security configurations for AI tools

• End-to-end encryption where technically possible

11. Your rights under the GDPR

Under the GDPR, you have the following rights:

Right of access: Request access to your personal data



Right to rectification: Request correction of inaccurate data



Right to erasure: Request deletion of your data under certain circumstances



Right to restriction of processing: Request restriction of processing in specific scenarios



Right to data portability: Request a copy of your data in a structured format



Right to object: Object to processing based on legitimate interest (including our use of AI tools with your data) or for direct marketing



Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us via hello@likeahuman.ai. We will respond to your request within one month.

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice. Changes related to new AI legislation (such as updates to the EU AI Act) will be implemented in a timely manner.

13. Contact

If you have questions about this privacy policy, please contact us:

Like a Human

AI

Netherlands Office:
Lange Leidsedwarsstraat 210-2
1017NR Amsterdam

Barcelona Office:
Carrer del Torrent D’en Vidalet 50-3
08012 Barcelona

Email:
hello@likeahuman.ai

Phone:
+31 6 30 71 50 96